Returns, Refunds and Complaints at Stockwell Florist
Our Fresh Flowers Guarantee in Stockwell
At Stockwell Florist, our reputation as a trusted local Stockwell florist is built on delivering the freshest blooms to households and businesses nearby. We understand the importance of both quality and customer care, so we guarantee that every floral arrangement leaving our doors is as fresh as possible. If you experience any issues with your order, we are here to provide clear solutions and ongoing support.
Damaged-On-Arrival Policy
We take great pride in the expert handling and careful packaging of your flower arrangements. If your bouquet or plant arrives damaged or not as expected, please notify us immediately upon receipt. We kindly ask that you provide us with photographic evidence of the issue, along with details of your order and any relevant information to help us resolve the concern swiftly.
Freshness Window Commitment
We guarantee that all our flowers are delivered at peak freshness, sourced each day from trusted growers. Our arrangements are intended to look vibrant and last for a minimum of 5 days from the date of delivery, provided they are cared for appropriately. For advice on flower care or to raise concerns about the longevity of your bouquet, please contact our team within this freshness window for full assistance.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival or do not meet our strict freshness standards within the first 5 days, we offer the following solutions:
- Full or Partial Refund: Depending on the extent of the issue, you may choose a full or partial refund to your original method of payment.
- Replacement Arrangement: Alternatively, we can swiftly arrange a complimentary replacement delivery at your convenience.
Please note, to ensure fairness and maintain quality standards, claims must be made within 5 days of delivery. Refund or replacement eligibility may require return or disposal of the original product, depending on the situation.
How to Raise a Complaint
We deeply value customer feedback and endeavour to resolve all concerns promptly and professionally. If you are dissatisfied with your order or service, please use the following process:
- Contact us with your order number, a clear description of the issue, and supporting photos as necessary.
- Our team will acknowledge your complaint within one business day and commence an internal review.
- We will propose a resolution (such as a refund, replacement, or other suitable remedy) as quickly as possible, aiming for complete satisfaction.
Constructive customer feedback helps us improve our products and service, and we always welcome the opportunity to make things right.
Trusted By Our Stockwell Community
Stockwell Florist is proud to be a trusted local business, serving individuals, families, and corporate clients throughout the area. Our commitment to remarkable fresh flowers and attentive service means you can trust us with every special moment. Thank you for choosing Stockwell Florist.
