Welcome to Stockwell Florist. These Terms & Conditions (“Terms”) apply to all orders placed on our e-commerce website for flower delivery within Stockwell and the surrounding areas. By purchasing from us, you agree to these Terms, which set out our commitments to you and your responsibilities as a customer. Please read them carefully before ordering. If you do not agree with these Terms, you should not place an order through our website.
Stockwell Florist is a UK-based business specialising in the online sale and delivery of cut flowers, bouquets, and related products. We cater to customers located in Stockwell and surrounding localities, striving to deliver high-quality floral arrangements directly to your chosen delivery address.
Orders can be placed exclusively through our online platform. The process involves:
An order confirmation will be displayed on-screen and sent to the email address provided at checkout. This acts as our acceptance of your order and forms a legally binding contract between you and Stockwell Florist. Please check your confirmation for any discrepancies and notify us immediately if any information is incorrect.
We endeavour to keep our website updated with real-time availability. However, flowers are a natural, seasonal product and supply can sometimes be affected by factors beyond our control. If an element of your selected arrangement is unavailable, we reserve the right to use suitable alternatives of equal value and style. We will always seek to maintain the integrity and overall aesthetic of your chosen bouquet.
All prices displayed are in Pounds Sterling (GBP) and include VAT, where applicable. Delivery charges are shown separately and may vary depending on the location, chosen date, and time of delivery.
We accept payment through major credit and debit cards, as well as other payment methods displayed at checkout. Full payment is required at the time of ordering; goods will not be dispatched until payment is received and cleared in full.
If your payment is declined or cannot be processed, your order will not be accepted and no contract will be formed.
Stockwell Florist delivers to Stockwell and surrounding areas as specified on our website. You are responsible for providing an accurate delivery address and ensuring that someone is available to receive the delivery during the agreed time window.
In the event the recipient is unavailable, our delivery driver may attempt to leave the flowers with a neighbour or in a safe place, if appropriate. A delivery note will be left, and it is your responsibility to inform the recipient of its location. Should it be impossible to complete delivery, we will contact you to arrange an alternative but may apply a redelivery charge.
Risk in the products passes to you upon delivery. Title (ownership) transfers only once full payment is received by Stockwell Florist.
If you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations can generally be accepted up to 24 hours before the scheduled delivery date. After this cutoff, flowers may have already been prepared or dispatched, and cancellations or changes may not be possible.
Any approved refunds for cancelled orders will be returned to the original payment method within 5-7 working days.
We take great care to ensure your flowers arrive in the best possible condition. If you are dissatisfied with the quality or the delivered products arrive damaged, please contact us within 24 hours of delivery. We may request photographic evidence of the issue for our records. After investigating, we will, at our discretion, offer a replacement or a full/partial refund, depending on the circumstances.
Due to the perishable nature of flowers, we cannot accept returns except in the event of faults, damage, or non-conformance with the order. Please keep the product in its original packaging until the complaint has been resolved.
You may include a personalised message with your order. We do not accept liability for spelling or grammatical errors entered by the customer. Please ensure any special instructions about delivery are clearly communicated at the time of ordering. We will do our best to comply, but cannot guarantee all requests can be fulfilled.
You are responsible for:
Stockwell Florist shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of income, profit, or reputation arising from the supply or non-supply of products. Our total liability to you shall not exceed the value of your order.
While we aim to deliver within agreed timescales, delivery times are estimates only. We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic disruptions, adverse weather, or force majeure events.
Nothing in these Terms seeks to limit or exclude Stockwell Florist’s liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other rights you have as a consumer under UK law.
All content featured on the Stockwell Florist website, including product images, text, designs, and branding, remains the property of Stockwell Florist or its licensors. Such material is protected by UK and international intellectual property laws.
Customers may use information from our website for personal reference when ordering. Commercial reproduction, distribution, or copying of any website content without our express written permission is strictly prohibited.
We will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). In such circumstances, we reserve the right to suspend or cancel your order without liability.
Personal information you submit during the order process will be handled in accordance with our Privacy Policy and applicable data protection regulations. Information is used exclusively to fulfil your order and to improve our services. Credit and debit card details are encrypted and processed securely; we do not store payment data ourselves.
Stockwell Florist reserves the right to update or amend these Terms at any time, without prior notice. Any revised Terms will apply from the point of publication on our website and will not affect orders already placed and confirmed. Customers are encouraged to review the Terms regularly to ensure ongoing awareness and compliance.
These Terms and any contracts formed under them shall be governed and construed in accordance with English law. Disputes arising in relation to these Terms or the conduct of Stockwell Florist’s online flower delivery service will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable or invalid by a court, the rest of the Terms will remain in force. No failure or delay by Stockwell Florist in exercising any right or remedy under these Terms shall constitute a waiver of any such right or remedy.
These Terms represent the entire agreement between you and Stockwell Florist regarding our online flower delivery service. All previous communications, representations, or agreements are superseded and replaced by these Terms.
These Terms & Conditions apply to all customers ordering the online flower delivery service from Stockwell Florist across Stockwell and its neighbouring areas. By placing an order on our website, you confirm that you have read, understood, and agreed to be bound by these Terms.
Thank you for choosing Stockwell Florist for your flower delivery needs in Stockwell and the surrounding area. We are dedicated to ensuring your experience is enjoyable and satisfactory from order through to delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stockwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stockwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
